Have You Been Steered or ...
Attempted to be Steered by an Insurance Company ?

Just Say ...

                      

   

 

 
   

 

 

 

  

 
     
 


We know you may not be familiar with the processes you will experience when filing an automobile insurance claim. You may also be intimidated by the insurance representative when they suggest or insist you to go to one of their network repair shops. Keep in mind, you have the right to take your vehicle to any repair facility regardless what may be said.

There are several "word tracks" which are used to suggest that your selection may be "bad" for you.

We are not implying that all network shops are a bad selection. Many of the best collision repairers provide services through insurance company's direct repair programs called DRP's ... many because if they don't participate, they believe the insurer will attempt to force them out of business.

In fact we suggest you always contact the repair facility of your choice before calling the insurance company. Any professional repairer will assist you through the entire process as well as explain procedures which will come.

However, if you feel you have been "steered" or an attempt was made to direct you to a repair facility that was not your choice, please let us know about your experience by completing the below form.

We will document the event, and if you select the option below, forward this to the Department of Insurance.

 

You can also Call: 1-855-NO 2 - STEERing
Tell us about your experience in your own words.

 
 

 
Consumer Steering Experience Form

   * Indicates Required Fields
 

       * Insurance Company:         Representative:

          * Insurance Claim #:      * Date of Contact:


                                  
* Claim Type:     1st Party (Your Insurance Company)     3rd Party (Other Insurance Company Paying)
 

 
                    
 Attempt Successful ?   Yes No Still Ongoing
 * Attempt Effort:   

 

  Please Explain Briefly: (Maximum 1000 Characters)  
     


 

     * Your Name:       * Telephone:   xxx-xxx-xxxx

         * Address:   

                 * City:    * State:      * Postal:    

    I prefer contact by e-mail Yes No         e-mail:


       Follow Up    

                      I would like someone to contact me from:
                                                                                      The Association
                                                                                     Our Attorney
                                                                                      The Department of Insurance
                                                                                     No Follow up
 

      Was this repair [in your opinion] completed satisfactorily in regards to

Appearance   Function   Safety   Durability    My Expectations  None

             Do you want a Post-Repair Inspection to determine if it was repaired properly ?    

  Yes   No 

[If you want to learn more about Post-Repair Inspections Click Here]

Do you feel you should receive additional compensation for the loss of value to your vehicle due
to the accident, and/or wish to learn more about receiving diminished value for your loss ?

Yes   No  Not Sure

[If you want to learn more about loss of value and Diminished Value Click Here]